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Cancel& Refund Policy

Nirvaan Policy

Effective date: February 15, 2022

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How do I cancel my subscription?

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For web

If you purchased your subscription

Cancel your free trial to prevent it from charging for a yearly or a monthly subscription at the end of the free trial  

      

      Tap the 'You' button which is

  • On the header, of this site which is on most pages,

  • select the 'hands' icon in the upper left corner. In 'You',

  • Then go to  'Manage Subscription'.

  • Click on cancel subscription to end that

  • If any issues arrives go to the contact page on the page that appears, tap on the chat icon in the bottom of the screen  and message for the refund request, for further  assistance mail us at nirvaan.help@gmail.com

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Once your trial period ends (at the end of 7 to 30days), the premium content on the Nirvaan app will lock. By tapping a 'locked icon', on any page will take you to subscription options,

which will appear with a monthly subscription option on the far left. Tap this icon to begin your monthly subscription.

 

How To Refund Your Subscription?

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Please review our policies and steps to request your refund below:

We currently offer a 30-day Money-Back Guarantee on the initial purchase for our membership plans. To be eligible for a refund, we require a request to cancel your membership within 30 days of the initial purchase.

If you have purchased a subscription directly via the nirvaan.or.in the website, simply reach out to our support team at nirvaan.help@gmail.com, and they will happily assist you with the refund.

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Refund Processing Time:

Upon approval of your refund request, our dedicated team works diligently to process the refund efficiently. The refund process involves several steps to ensure accuracy and security. Once your refund request is approved, please allow 7 to 15 working days for the refund amount to be processed and credited back to your original payment method. Here's a breakdown of the timeline:

  1. Refund Request Approval:

    • Our support team will review and approve your refund request, ensuring it meets the eligibility criteria outlined in our policy.

  2. Internal Verification:

    • We conduct internal verification procedures to authenticate the refund request and confirm the details provided.

  3. Processing Period:

    • The actual processing of the refund takes place during this period. Our finance team initiates the transaction to return the funds to your original payment method.

  4. Bank Processing Time:

    • Please note that the 7 to 15 working days timeframes includes the time it takes for the financial institutions involved (banks, credit card companies) to process the refund. This part of the timeline is beyond our direct control and may vary based on your banking provider.

  5. Notification:

    • Once the refund has been successfully processed, you will receive a confirmation email. This email will contain details of the refunded amount and any other relevant information.

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Important Points to Note:

  • Working Days: The refund processing time is specified in working days, excluding weekends and public holidays. This ensures a more accurate estimate of the time it will take for the funds to be returned.

  • Communication: If there are any unexpected delays or issues during the refund process, our support team will communicate with you promptly, providing transparency and assistance.

We appreciate your patience during this process and strive to make it as seamless as possible. If you have any concerns or require further clarification, feel free to reach out to our support team at nirvaan.help@gmail.com.

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Privacy Policy

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NIRVAAN (“us”, “we”, or “our”) operates the https://www.nirvaan.org.in/ website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.nirvaan.org.in/

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More Information

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Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However, if you are still looking for more information then you can contact us through one of our preferred contact methods:

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